Returns

Email returns@gilsonco.com to return an item. Customers must request a Return Material Authorization (RMA).

Returns are accepted up to 30 days from the invoice date. Authorized return items must be new, unused, and in original packaging, and must include all manuals, power cords, and software. Damage resulting from improper packaging of a returned item will be the customer's responsibility. Restocking fees may apply.

Warranty concerns should be reported to Customer Service or Technical Support. The product will be reviewed to determine warranty eligibility and next steps.